the providers at
 Cadena Family Practice

"We are recommending that all our patients participate in the Remote Patient Monitoring program. As you use the devices to take frequent measurements at home, the readings are securely transmitted to our office. This simple process enables us to have consistent insight into your health status and make any necessary adjustments to your medical treatment between office visits."

Watch This Short Video To Learn What We Are Doing To Help You Improve Your Health!

Ready To Enroll or Speak To An Expert About RPM?

Call (800) 320-0598

What Is Remote Care Management?

Our Remote Patient Monitoring Program (RPM) allows our providers and clinical staff to remotely monitor and manage your current medical treatment right from the comfort of your home. Patients will be given “vital signs devices” and training on how to use them. Each of the devices you are given will monitor your readings Monday thru Friday during regular business hours. If you should have any problems outside of these hours (M-Th 7:30 am to 5:00 pm and Friday 7:30 am to 1:00 pm) please call our office main number (830-775-8700) for the on-call physician. RPM is a valuable tool because it gives us more insight into your key vital signs and helps enable adjustments to your medical treatment between office visits.

Chronic Care Management (CCM) is an add-on service for patients with multiple chronic conditions. In addition to taking your measurements with your devices, we will work with you to create a personal, customized health plan. We will then call or text you during the month to check on your health progress, using your health plan as a guide. This regular communication enables us to understand your overall health better and give you more feedback based on our collected information.

To avoid duplication of services, please let us know if you are already being monitored at home.

Your insurance carrier will be billed monthly for this care management service, and you may be responsible for any coinsurance fee. Out-of-pocket expenses may be covered for patients who have secondary insurance if guidelines are met. Accurate records of the time spent managing your care will be kept in our database should you ever have questions about what was recorded or done each month. You can leave the program at any time. However, should you no longer participate in the program, you must return all equipment within 90 days to avoid any charges.

Ready To Enroll or Speak To An Expert About RPM?

Call (800) 320-0598

Frequently Asked Question

What is the "monitoring equipment"?

  • Simple and easy to use devices such as a blood pressure machine, glucometer, scale, thermometer, pulse oximeter, and spirometer.
  •  Depending on your healthcare needs, our clinical team will determine which of the listed equipment above we will mail to you.

What is a SmartHub?

  • The SmartHub is a small device that sends your vital signs directly to our office. It is pre-programmed to only scan for the readings of the monitoring equipment included in your healthcare kit. It does not and cannot record anything you say.
  • It will only speak when first plugged in, and when a reading is taken – which is a simple "Thank you for your reading”. This message confirms we have received your reading.

Do I need an internet connection/smartphone or any kind of special app?

  • Absolutely not, all these devices come with batteries and are strictly "plug and play”.
  • This means that all you need to do is plug in the patented SmartHub, and then take your vitals using the devices sent.

How much will the program cost?

  • Medicare currently covers 80%, the remaining 20% may be covered by your secondary insurance.
  •  Medicare Advantage plans will have a co-pay ranging from $5 to $25 per month, depending on your specific plan.
  •  Commercial plans may have a copay, co-insurance, or deductible.

 *Due to various insurance plans, we cannot be certain what your specific plan will cover as every plan is different. We recommend you consult with your insurance company for specificity about your plan regarding coverage of the following RPM codes: 99454, 99457.


What is done with the readings?

These are used to make medical judgments such as changing of medications, diet, or anything that falls under the realm of your care.


Do I need to call the office if I have an unusual reading?

The answer is no, a member of your care team will contact you through text or phone if we need to reach you.


How often will I need to use the monitoring equipment?

You may take multiple reading throughout the day if you feel a need. The more information we receive the better we can assist in your overall health. However, the ideal number of readings would be once a day.


Who is Remote Care Partners (RCP)?

RCP provides health care organizations a telecommunication and software platform for patient care management services.


What do I need to do to sign up?

You should have already received a letter in the mail from us about this program. To participate, all you need to do is review and sign the Patient Consent Card that was in that letter. There is a pre-addressed, postage paid envelope in that letter as well. Once your consent card is received, we will order and ship you your hub and devices. A member of our care team will then call you to educate you on using the equipment, answer any questions that you may have and help you in taking your first device readings.

If you have any questions about the
RPM/CCM program, please call the Patient Enrollment Support Line at (800) 320-0598