A GREAT NEW PROGRAM FROM
the providers at
 PRima Care

"We are recommending that all our patients participate in the Remote Care Management program. As you use the devices to take frequent measurements at home, the readings are securely transmitted to our office. This simple process enables us to have consistent insight into your health status and make any necessary adjustments to your medical treatment between office visits."

What Is Remote Care Management?

Our Remote Care Management program allows our providers and clinical staff to remotely monitor and manage your current medical treatment right from the comfort of your home. Patients will be given monitoring devices and training on how to use them. Each of the devices you are given will monitor your readings Monday thru Friday during regular business hours. If you should have any problems outside of these hours (Monday-Friday 8:00am to 4:30pm), please call (508) 676-3292. You will then be directed to the on-call provider. Remote care management is a valuable tool because it gives us more insight into your key vital signs and helps enable adjustments to your medical treatment between office visits.  

To avoid duplication of services, please let us know if you are already being monitored at home.

Your insurance carrier will be billed monthly for this care management service and you may be responsible for any coinsurance fee. Out-of-pocket expenses may be covered for patients who have a secondary insurance if guidelines are met. Accurate records of the time spent managing your care will be kept in our database should you ever have questions about what was recorded or done each month. Should you no longer participate in the program, you must return all your devices within 30 days. You could be charged up to $300 for unreturned equipment, otherwise.

Frequently Asked Question

How much will the program cost?

Due to various insurance plans, we cannot be certain what your specific plan will cover as every plan is different. We recommend you consult with your insurance company for specificity about your plan, however, we do know the following:

  • Medicare currently covers 80%, the remaining 20% may be covered by your secondary insurance.
  •  Medicare Advantage plans may have a copay.
  • Commercial plans may have a copay, coinsurance, or subject to your deductible.

Do I need an internet connection/smartphone or any kind of special app?

  • Absolutely not, all these devices come with batteries and are strictly "plug and play”.
  • This means that all you need to do is plug in the patented SmartHub, and then take your vitals using the devices sent.

What is a SmartHub?

  • Our SmartHub is what sends your vital signs directly to me. It is preprogrammed to only scan for the readings of the devices included in your kit.
  • It does not and cannot record anything you say.
  • It will only speak when it is first plugged in, as well as each time a reading is taken – which is a simple "Thank you for your reading!” This thank you message is a way for you to be sure that we have received your device reading.

What is done with the readings?

These are used to make medical judgments such as changing of medications, diet, or anything that falls under the realm of your care.

 

Do I need to call the office if I have an unusual reading?

The answer is no, a member of your care team will contact you through text or phone if we need to reach you.

 

How often will I need to use the devices?

We do ask that you take a reading at least once a day with the goal being at least 16 readings over the course of a calendar month.

 

What do I need to do to sign up?

You should have already received a letter in the mail from us about this program. To participate, all you need to do is review and sign the Patient Consent Form that was in that letter. There is a pre-addressed, postage paid envelope in that letter as well. Once your consent form is received, we will order and ship you your hub and devices. A member of our care team will then call you to educate you on using the equipment, answer any questions that you may have and help you in taking your first device readings.

If you have any questions about the Remote Care Management program, please call my Patient RCM Enrollment Support Line at (800) 873-0706