"We are recommending that all our patients participate in the Remote Patient Monitoring/Chronic Care Management program. As you use the devices to take frequent measurements at home, the readings are securely transmitted to our office. This simple process enables us to have consistent insight into your health status and make any necessary adjustments to your medical treatment between office visits."

Michael App, MD MPH

Board Certified Internal Medicine & Board Certified Pediatrician

What Is Remote Patient Monitoring?

Our Remote Patient Monitoring Program (RPM) allows our providers and clinical staff to remotely monitor and manage your current medical treatment right from the comfort of your home. The way Remote Patient Monitoring works is simple: depending on your healthcare needs, monitoring equipment (such as a blood pressure machine) is sent to you along with a SmartHub. You simply plug in the SmartHub and take a measurement with the monitoring equipment. The SmartHub will then transmit your data directly to our office with each reading you take and be monitored in real-time by your own dedicated Registered Nurse.

CCM is an add-on service for patients with multiple chronic conditions. In addition to taking your measurements with your devices, we will work with you to create a personal, customized health plan. We will then call or text you during the month to check on your health progress, using your health plan as a guide. This regular communication enables us to understand your overall health better and give you more feedback based on our collected information.

Our healthcare providers want to be intuitive, innovative, and instrumental in your care and we can do that when you participate in this program. This program will positively benefit you by reducing your long-term health care cost and allow you to lead a happier, healthier life. Your participation in the program is extremely beneficial and valuable.

Frequently Asked Question

What is the “monitoring equipment”?

  • Simple and easy to use devices such as a blood pressure machine, glucometer, scale, thermometer, pulse oximeter, and spirometer.
  •  Depending on your healthcare needs, our clinical team will determine which of the listed equipment above we will mail to you.

What is a SmartHub?

  • The SmartHub is a small device that sends your vital signs directly to our office. It is pre-programmed to only scan for the readings of the monitoring equipment included in your healthcare kit. It does not and cannot record anything you say.
  •  It will only speak when first plugged in, and when a reading is taken – which is a simple "Thank you for your reading”. This message confirms we have received your reading.

Do I need an internet connection/smartphone or any kind of special app?

  • Absolutely not, all the monitoring equipment comes with batteries and are strictly "plug and play”. Just plug in the SmartHub, then take your vitals.

How much will the program cost?

  • Medicare currently covers 80%, the remaining 20% may be covered by your secondary insurance.
  •  Medicare Advantage plans will have a co-pay ranging from $5 to $25 per month, depending on your specific plan.
  • Commercial plans may have a copay, co-insurance, or deductible.

*Due to various insurance plans, we cannot be certain what your specific plan will cover as every plan is different. We recommend you consult with your insurance company for specificity about your plan regarding coverage of the following RPM codes: 99454, 99457.

What is done with the readings?

These are used to make medical judgments such as changing of medications, diet, or anything that falls under the realm of your care.

Do I need to call the office if I have an unusual reading?

The answer is no, a member of your care team will contact you through text or phone if we need to reach you.


How often will I need to use the monitoring equipment?

You may take multiple reading throughout the day if you feel a need. The more information we receive the better we can assist in your overall health. However, the ideal number of readings would be once a day.


Who is Remote Care Partners (RCP)

RCP provides health care organizations a telecommunication and software platform for patient care management services.

What do I need to do to sign up?

You should have already received a letter in the mail from us about this program. To participate, all you need to do is review and sign the Patient Consent Form that was in that letter. There is a pre-addressed, postage paid envelope in that letter as well. Once your consent form is received, we will order and ship you your hub and devices. A member of our care team will then call you to educate you on using the equipment, answer any questions that you may have and help you in taking your first device readings.

If you have any questions about the Remote Patient Monitoring program, please call the Patient Enrollment Support Line at (616) 200-8845.