How It Works

The RCP system includes these components:

  • Practice portal and staff application
  • Ordering equipment and setting up patients and working inventory of devices
  • Equipment inventory (scale, pulse oximeter, thermometer, and blood pressure)
  • RCP Hub including wireless connection to RCP and your practice
  • RCP Reminder Services
  • Patient Logs, Reports and Other Information

Practice portal and staff application

RCP’s system is supported by a cloud-based service portal that includes web login and also downloadable apps for iPhones, iPads, and Android devices. Intuitive easy to use. Allows practice to set up new patients and monitor those enrolled in remote care management and chronic care management programs.

Ordering and Setting Up Patients

Practice or other health care organization can easily enroll patients in the programs with 5 simple screens. A care team is assigned to each patient and equipment is ordered. If the practice elects to stock equipment to support these programs, the patient can take them home. If not, RCP will ship the devices directly to the patient's home. Billing and co-pay information is also completed.

Equipment Inventory

RCP can supply equipment directly to the practice or to the patient. Equipment selections are based on capabilities, pricing, and integration with the RCP Hub. Devices are supported with encrypted communications and also integrated into the RCP portal for easy management by staff. All reporting and alerts are cataloged by patients—so patients with multiple devices have their data integrated and instantly available.


An essential component of the RCP solution set is the Hub that eliminates any need for patient setup. Simply plug it in and it starts working, patients can take it with them for vacations or 2nd homes and there are no changes required.  The RCP Hub works on the cellular network and is automatically configured to integrate via Bluetooth to RCP devices. This eliminates a huge issue with remote care management models:  accessing patient phones, downloading apps, or logging devices into WiFi networks.

Reminders and Adherence

Key to any program is ensuring patient adherence to generating data timely and reliably. RCP includes automated reminders via text or automated phone calls to patients. The physician or care manager selects a time each day when measurements are expected to be collected: if the patient has not yet used the device, a text reminder is sent within a specified time frame, and if not responded to, or the patient does not use a cell phone, an automated call is sent. If a patient is traveling, the patient can click on a link to enter their data if responding to a text or, using voice recognition, they can simply state their measurements. 

Patient Logs, Alerts, Alarms, Reports

RCP offers a highly efficient user interface for staff to review patient data. It even collects time spent with each patient, and accounts for text and e-mail interactions. All patient data for remote care management and chronic care management is easy to read and presented both in summary graph format or detailed logs. Physicians can also set up expected ranges for readings of various devices and those falling outside of those ranges can be either in alert or alarm status. Alert status patients are highlighted in a different color in the reports and moved to the top of most reports. Alarms are more serious, and the RCP system will send texts or e-mails to designated care personnel assigned to that patient. All is configurable per patient and device.