Remote Care Partners, Inc.

Notice of Privacy Practices

Effective Date: July 1, 2019


THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU (including but not limited to Protected Health Information) MAY BE USED AND DISCLOSED BY REMOTE CARE PARTNERS, iNC.  iT ALSO DESCRIBES HOW YOU CAN GET ACCESS TO THIS INFORMATION.  RCP is required to abide by the terms Contained within this Notice of Privacy Practices as may be modified from time-to-time.  BY USING THE REMOTE CARE PARTNERS, INC. SERVICES, YOU CONSENT TO THE PRIVACY PRACTICES DESCRIBED IN THIS STATEMENT.  PLEASE REVIEW IT CAREFULLY.


Remote Care Partners, Inc. (“RCP” or “we”) is committed to protecting your privacy and providing Services in a manner that provides a powerful and safe user experience.  During the course of providing Services, RCP may collect personally identifiable information such as name, address, e-mail address as well as Protected Health Information (“PHI”).  This information is used by RCP for the operation of the Services, to maintain quality of the Services and to provide general statistics necessary to administer our Services.

To the extent that RCP collects and stores PHI, it is required by law to make a reasonable effort to maintain the privacy of PHI to which we come in contact. RCP is further required to provide you with access to this notice of our legal duties and our privacy practices regarding your PHI.


Below is a description of the how RCP may use and disclose information about you and your Services (including but not limited to PHI).  Except for the purposes described below, we will use and disclose your personal and private information only with your written permission.


In regard to Services provided in association with health care professionals, RCP may distribute PHI and other information to health care providers with which you have an established relationship, including, for example, to patients’ attending physicians. We may also provide access to PHI and other information in the course of submission of claims to Medicare, Medicaid, insurance companies and other organizations responsible for payment of Services.  In the above instances of disclosure, we may share information with supervisors of staff members providing care to patients.


In the course of providing Services, RCP may also utilize personal information including PHI to initiate contact the patient, patient representative, care provider or medical provider.  Such contact may be made to alert named parties of specific medical conditions, to schedule visits and/or for other coordination of care activities.  You understand and accept that such contacts may be made in the normal course of providing Services and may be made through electronic means.


Furthermore, RCP may use or disclose PHI and other personal information without an individual’s written consent or authorization where authorized or required under law.  Such releases may be made with regard to (but are not limited to):  a) disclosure to patients, incident to another permitted use or disclosure, b) the Secretary of the U.S. Department of Health and Human Services, c) coroners, medical examiners and funeral directors, d) lawsuits and disputes pursuant to court order, e) data breach notification purposes, f) health oversight activities, g) public health risks, h) worker’s compensation claims, i) military and veterans government organizations, j) organ and tissue donation centers, k)  disaster relief providers, l) the U.S. Food and Drug Administration and/or m) as otherwise may be required by federal, state or local law.  Access to personal information including PHI may also be released on a need-to-know limited basis to care providers in instances where you or your personal representatives are unable to provide permission and where such release may avert or minimize a serious threat to your health or safety, including abuse, neglect or domestic violence.


Except in instances involving direct parental approval, all RCP services are intended for utilization of individuals over the age of 13.  Consistent with the Children’s Online Privacy Protection Act (COPPA), RCP will not knowingly collect any personally identifiable information from any child under the age of 13 without the express permission of a parent or legal guardian. Where a parent or guardian discovers that their child has submitted personally identifiable information to Proximiti and requests in writing that we remove that information from our records, we will comply with that request.


We may collect, utilize and share aggregate data including de-identified personal information including PHI in the course of providing, evaluating and updating our Services.  Use of aggregate de-identified data will follow all relevant law and regulation and best case business practices.


RCP follows generally accepted industry standard security practices to protect your personal information from unauthorized access, use or disclosure. We secure the personally identifiable information, including but not limited to PHI, that you provide on computer servers in a commercially reasonable, controlled, secure environment, protected from unauthorized access, use or disclosure. Where appropriate and necessary for legal compliance, data in association with our Services is stored and transmitted in encrypted form.

RCP will not sell, rent or lease access to any subscriber information to any unaffiliated party not involved in providing Services to you.  Furthermore, RCP does not use or disclose sensitive personal information which it may obtain in the course of providing Services, such as race or religion, without your explicit consent.


Sharing of any PHI with affiliated entities and vendors providing underlying services to RCP will be in full accordance with requirements associated with Business Associate Agreements which will impose restrictions upon that third parties use of private data that are at least as restrictive as that outlined in this Notice of Privacy Practices.  All such third parties are prohibited from using your personal information except to provide services to RCP.


RCP may from time-to-time contact you on behalf of associated entities about a particular offering that may be of interest to you.  In those cases, your unique personally identifiable information will not be transferred to any third party. 


RCP will notify affected individuals and all other parties required by law in case of breach of unsecured PHI.


The individual has rights regarding PHI and its use. You have the right to request further restrictions on certain uses and disclosures of PHI.  However, RCP is not required to agree to any requested restrictions.

You have the right to inspect and copy PHI collected and maintained by RCP, the right to an electronic or paper copy of PHI, the right to be notified in the event of a breach relative to PHI and other private information collected and maintained by RCP, the right to amend PHI which RCP may maintain and the right to an accounting of disclosures of PHI by us. 


Relative to personal information collected and maintained by RCP in the course of providing our Services, you have the right to request confidential communications with us.  You also have the right to receive a paper copy of this notice upon request. If you have agreed to receive this notice electronically, you may obtain a copy at our web site www.remotecarepartners.com.


RCP reserves the right to change this notice and to make the new notice effective for all PHI and other private/personal information maintained in the course of providing our Services.


If you feel as though your privacy rights have been violated relative to PHI, individuals may complain to the organization and to the Secretary of the U.S. Department of Health and Human Services; the Toll free Hotline number is 1.800.227.7308


To file a complaint with our office, provide comment on this Privacy Notice or to ask questions concerning the statements and positions herein, please send an e-mail with your contact information to privacy@remotecarepartners.com.  Individuals will not be penalized or retaliated against for filing a complaint or making an inquiry.

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