RCP data upload portal - Remote Care Partners

Instructions
Office Info
Staff Info
Patient Info

Instructions

Thank you for signing up for RCP?s COVID-19 Support Service. This Guide will enable us to expedite setting up and enabling your account. While you should have already supplied us with basic information such as your address and contact information, this guide will provide details relative to the additional information that we need to establish your staff access and identify the patients that we will be contacting on your behalf.

To make the set up process easy, we have established a simple process whereby you can upload your information to this secure website. Information will be uploaded through simple files that you can create either manually or through your normal practice systems.

To establish your service, we will need you to separately provide the information regarding your staff and the information regarding your patients. Both staff and patient data will need to be provided on an ?Office? specific basis.

Your Office Information

In RCP an Office is a discreet database of patients and the care team members that will manage those patients. Those care team members may be assigned to some or all of the patients within the Office, and will only have access and visibility into that group of patients to which they are assigned. An Office could be comprised of multiple care teams and their patients. Additionally, phone numbers for calling and texting patients are assigned to an Office. All communications to patients within that Office will use those phone numbers. When preparing your patient and staff files, please provide one or more files per Office. There is no practical limit to the number of Offices which can be established on your account.

Your Patient And Staff Information

Both staff and patient files submitted for uploading into our system share several common characteristics/requirements.
These are as follows:

Each Office must be submitted as a separate file.
The following file types will result in the the quickest upload: Excel, CSV
Files must contain a descriptive header row identifying the data
Use of our header row column names will expedite uploads
Submission of extra data in a file is allowed but will not be uploaded into RCP
All fields are REQUIRED unless specifically stated as ?Optional?

File Field	Description	Example/Use
Office Name	Identifier linking Office to specific staff members ? should be the same for all submitted staff members in a file	EX: ?SSH-Sandy Spring?s or ?Jones-Sandy Springs? Note: Alpha-numeric identifier May also contain ?-? or ?.?
Employee Type	Role that the staff member assumes in the Office.	Available Roles Are: Physician, Nurse Practitioner, Nurse, Administrator, Office Administrator
First Name	First Name of the Staff Member	EX: ?David? or ?Sandra?
Last Name	Last Name of the Staff Member	EX: ?Jones? or ?Smith?
Phone	Phone number to be used to contact the staff member when the RCP system establishes a call with a patient	EX: 770555212 Note: This phone number WILL NOT be displayed to the patient. Phone number should be 10 digits with no spaces, -?s or ( )s.
Email Address	Standard Email Address	EX: ?ddavis@atlcardiology.com? Note: This will be used internally and WILL NOT be displayed or used with patients Note: Email addresses do not have to be unique to the individual
User Name	User Name to be used by staff member when access in RCP Portal	EX: ?ddavis.sandysprings? Note: This must be unique for each staff member. We suggest first initial followed by last name followed by ?.? and them followed by something linked to your office. See Example above. However, any alpha numeric combination is supported. We can also support ?.? In the User Name. Other special characters are not supported.

File Field	Description	Example/Notes
MRN	Medical Record Number: Identifier used by subscriber?s systems to identify a patient	Number: Identifier used by subscriber?s systems to identify a patient EX: ?myers-245387? Note: Alpha-numeric identifier. May also contain ?-? or ?.?
First Name	First Name of the Patient	EX: ?David? or ?Sandra?
Middle Initial	Middle Initial of the Patient	EX: ?C? Note: OPTIONAL FIELD
Last Name	Last Name of the Patient	EX: ?Myers? or ?Rollins?
Address	Street Address of Patient	EX: ?338 Main Street, Apt 15? Note: Alpha Numeric Entry May also contain ?,? or ?-?
City	Town/City Name	EX: ?Sandy Springs?
State	Two Letter State Abbreviation	EX: ?GA?
Zip Code	USPS Zip Code	EX: ?30328?
Gender	Gender of Patient	Must be ?M? or ?F?
Date of Birth	Patient Day/Month/Year of Birth	EX: ?12/05/1960? Note: Must include ?/? and leading ?0? for month/day Note: Year of Birth will be used to identify Patients in RCP initiated calls/texts
Home Phone Number	Home Phone Number of the Patient	EX: 4045551212 Note: Either Home Phone Number or Cell Phone Number is Required. Highly recommended that both phone numbers are provided
Cell Phone Number	Cell Phone Number of the Patient	EX: 7705551212 Note: Either Home Phone Number or Cell Phone Number is Required. Highly recommended that both phone numbers are provided. Note: Ten digit number with no ?spaces?, ?-? or ?( )?s.
Primary Insurance Provider	Name of Primary Insurance Provider	EX: ?Medicare? or ?United? Note: Optional but Highly Recommended. Note: Allows RCP to track time by Ins Provider on reports which may support additional billings as reimbursement rules change.
Primary Insurance ID	Insurance ID Number	EX: PPO254972510 Note: Optional unless RCP will bill for changes through its billing partner Hive, LLC.
Primary Group Number	Employer or Group Number assigned by Insurer	EX: J2543 Note: Optional unless RCP will bill for changes through its billing partner Hive, LLC.
Primary Insurance Relationship	Relationship of Patient to ?Primary? Insured	EX: ?Self?, ?Spouse?or ?Dependent? Note: Optional unless RCP will bill for changes through its billing partner Hive, LLC.
Secondary Insurance Provider	Name of Secondary Insurance Provider	EX: ?AFLAC? or ?Colonial? Note: Optional but Highly Recommended. Note: Allows RCP to track time by Ins Provider on reports which may support additional billings as reimbursement rules change.
Secondary Insurance ID	Insurance ID Number	EX: Note: Optional unless RCP will bill for changes through its billing partner Hive, LLC.
Secondary Group Number	Employer or Group Number assigned by Insurer	EX: Note: Optional unless RCP will bill for changes through its billing partner Hive, LLC
Secondary Insurance Relationship	Relationship of Patient to ?Primary? Insured	?Self?, ?Spouse?or ?Dependent? Note: Optional unless RCP will bill for changes through its billing partner Hive, LLC.

1-855-686-1000

Instructions

Your Office Information

Your Patient And Staff Information