Over the course of the last week to ten days, it has become apparent that medical offices are not likely to return to full waiting rooms with a continual stream of patient traffic anytime soon. Furthermore, as to each practice’s “bottom line”, telehealth visits are helping but are not filling the gap in billings. As it relates to a practices most vulnerable patients, we can also hear on the nightly news how they are worried that they cannot get to their physician and/or that their medical issues are not being addressed in a timely manner.
What we are hearing in our discussions with physician and others in the healthcare industry is that patient monitoring and engagement with patients through chronic care and remote patient monitoring (CCM and RPM) solutions can be a huge part of the answer to meeting patient desires and the financial requirements of medical practices. Where CCM and RPM solutions are supported by other two way communications techniques including voice and text in addition to “telehealth”, practices are moving beyond bridging the immediate care/financial gap and moving to a new supportable patient centric business model. What the medical community appears to be beginning to see is that Medicare and Medicaid offer upfront patient setup fees and recurring revenues establish a firm base for transitioning to patient population management from appointment book centric models.
Several of our practices are driving 100 plus new patients per week to remote and chronic care programs. Less in office patient traffic enables their staffs to actively enroll patients into these programs. Patients appear to welcome the program as well as they indicate that program implementation helps allay their fears of “dropping out of sight”. It takes a dedicated but small team within each practice to adopt this approach, but we are hearing that it meets the health needs of vulnerable patients and makes substantial financial sense for the practice as well. As enrollment and monitoring of patients can be done through web-based portals, active participation and engagement from stay-at-home staff is also view as a valuable plus. What are the national CMS reimbursement rates?
When you take per patient models and apply them at the practice level, the financial impact can be much higher than many anticipate:
How do you move forward? RCP offers a quick start program that you can start today. Patients can be enrolled, and services started in 2 hours or less. It is quite simple to do—and we give you three approaches to consider that fit your needs. No long term commitment. No upfront payments. Please see our one page Fast Start Guide to see how you can get to 500 patients fast!